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About the Retail Tenancy Unit
The New South Wales Government set up the Retail Tenancy Unit in 1994 to
provide a timely and cost effective information and alternative dispute
resolution service for parties involved in retail leases.
Mediations are conducted by a panel of independent professional mediators with
retail lease experience and/or Retail Tenancy Unit staff. This allows the
Retail Tenancy Unit to ensure that each dispute is matched with a mediator with
the relevant skills and experience to best assist the resolution of the
particular dispute.
The Retail Tenancy Unit is part of the NSW
Department of State and Regional Development. About the NSW Department
of State and Regional Development click
here.
The unit administers more than 800 mediations across metropolitan, rural and regional NSW each year.
Retail Tenancy Unit staff
Retail Tenancy Unit staff are formally trained in mediation and dispute
resolution techniques and can offer assistance either by telephone or over the
counter. They can also arrange formal or informal mediation sessions.
The staff responsibilities are as follows:
Registrar – directs the unit in the implementation of the Retail Leases Act
1994 to resolve retail tenancy disputes in New South Wales.
Deputy Registrar – manages the unit to ensure its efficient operation in
dealing with retail tenancy disputes; supervises mediators and participates in
the resolution of disputes through formal and informal dispute resolution
processes.
Mediation Officer – provides information in response to inquiries relating to the
Retail Leases Act 1994, retail leases and explains and participates in the
formal and informal dispute resolution processes.
Administrative Officer – provides secretarial and administrative support
services to the Registrar.
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